Proofio para empresas de servicios
Haz operativo el feedback del cliente en todo tu proceso de servicio.
Las empresas de servicios usan Proofio para monitorear senales de calidad entre equipos y canales y responder mas rapido a incidencias.
Who it's for
Jobs-to-be-done
Standardize service quality across teams and locations.
Struggle: Customer experience varies by location, shift, and process maturity.
Outcome: Operational visibility with clear owner-level quality accountability.
Respond to critical quality issues before they compound.
Struggle: Slow escalation and unclear ownership increase customer trust damage.
Outcome: Priority routing with measurable response SLAs.
Key outcomes
<24h
Critical quality issues are surfaced and routed quickly.
+20%
Continuous service improvements across teams and sites.
+18%
Better reviews and stronger repeat business signals.
Deep workflow
Step 1
Monitorea tendencias de resenas y sentimiento por ubicacion y categoria.
Step 2
Asigna tickets criticos a responsables con prioridad clara.
Step 3
Convierte quejas recurrentes en acciones de formacion y SOP.
Integrations and feature mapping
Proof and case snippets
Higher operational clarity
Service quality visibility
Cross-location review patterns became visible and easier to prioritize operationally.
Faster response cycles
Response process improvements
Critical tickets were routed by priority and answered with more consistency.
Complete case study
Baseline context
A multi-location service business experienced uneven quality signals across teams. Negative feedback patterns were not triaged consistently, so recurring issues persisted too long.
Response ownership varied by team, creating delays and inconsistent customer experience recovery.
Intervention design
The business implemented location-level monitoring, severity-based routing, and owner-assigned ticket response rules. Recurring complaint themes were translated into SOP updates and team coaching.
A weekly operations review made trend changes visible and linked them to concrete process actions.
Results and learning
Response cycles became faster, accountability became clearer, and quality consistency improved across locations.
The organization moved from reactive firefighting to proactive quality management with measurable trust gains.
Rollout plan
Weeks 1 to 2
Monitoring baseline
- Set location-level views
- Define severity rules
- Assign ownership model
Weeks 3 to 4
Response quality
- Establish SLAs
- Audit routing precision
- Run recurring team quality reviews
Month 2+
Quality governance
- Translate trends into SOP updates
- Targeted coaching by issue type
- Run long-term location comparisons
Retos comunes
- La calidad del servicio varia por equipo, zona o turno.
- Las resenas negativas se detectan demasiado tarde.
- No existe un sistema compartido para priorizar mejoras.
Playbook de servicios con Proofio
- Monitorea tendencias de resenas y sentimiento por ubicacion y categoria.
- Asigna tickets criticos a responsables con prioridad clara.
- Convierte quejas recurrentes en acciones de formacion y SOP.
Resultados tipicos
FAQ
Yes. You can track quality and sentiment by location, category, and owner.
¿Listo para pasar de reseñas a insights?
Proofio ayuda a los equipos a transformar el feedback del cliente en tendencias, comparaciones y decisiones.